frequently asked questions

orders & shipping

how long does shipping take?

most orders are delivered within 5–10 business days within the US.

do you ship internationally?

currently we ship to the US only.

how can i track my order?

once your order ships you'll receive a tracking number by email.

can i change or cancel my order?

orders can be changed or cancelled within 24 hours of purchase. contact us at info@dorie.shop as soon as possible.

returns & exchanges

what is your return policy?

we accept returns within 14 days of delivery. items must be unworn and in original condition.

how do i start a return?

email us at info@dorie.shop with your order number and we'll take care of it.

products

what materials are your pieces made from?

our jewelry is fashion jewelry made from gold-plated or silver-plated base metals. pieces are not solid gold or sterling silver unless explicitly stated.

will the jewelry tarnish?

to extend the life of your pieces, avoid contact with water, perfume, and lotions. store in a dry place when not wearing.

contact

how do i get in touch?

email us anytime at info@dorie.shop — we typically respond within 1–2 business days.